Terms of Service

By using this website, contacting Wicked Pure Water Co ("WPW"), or purchasing services from us, you agree to these terms. These terms cover the website, our service work, and the NHDES rebate filing we perform on your behalf.

WPW provides water testing, system design, filtration installation, ongoing maintenance, and rebate filing for residential and commercial customers in New Hampshire. The specific scope of any project is defined in a written work order signed before install.

Estimates are provided in writing after on-site testing. Prices are firm for 30 days from the estimate date. Change orders — parts added, scope expanded, problems uncovered mid-install — are documented in writing before work proceeds.

• Standard installations carry a 2-year parts and labor warranty.
• Specific components — softener tanks, RO membranes — may have longer manufacturer warranties; we register these on your behalf.
• Warranty does not cover misuse, unauthorized modification, or acts of god.
• Warranty is transferable to the next homeowner on request within the coverage period.

When we file an NHDES PFAS Removal Rebate on your behalf, you authorize us to submit required documentation (test results, install records, invoices) to the State of New Hampshire. Rebate issuance is determined solely by NHDES; WPW does not guarantee approval, amount, or timeline.

Payment terms for residential installs: 50% at signing, 50% on completion. Commercial and builder accounts are net-30 against invoice. Late payment may accrue interest consistent with NH law.

WPW's liability for any claim arising from services provided is limited to the amount paid for the work at issue. We are not liable for indirect, consequential, or incidental damages.

These terms are governed by the laws of the State of New Hampshire. Disputes are resolved in NH state court unless both parties agree otherwise in writing.